Terms & Conditions

1. Introduction

Welcome to playfun. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and playfun ("playfun", "we", "us", "our"), the operator of the online gaming platform accessible at https://playfun.bio and all associated subdomains, mobile applications, and related services (collectively, the "Platform").

By accessing the playfun Platform, creating an account, making a deposit, claiming a bonus, or placing a wager, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately discontinue use of the Platform.

These Terms are written in English and are intended for players based in the Republic of the Philippines. The Platform is operated in compliance with regulatory guidelines applicable to online gaming activity in the Philippines. References to regulatory oversight reflect playfun's commitment to operating within applicable Philippine gaming law frameworks.

2. Eligibility & Age Requirements

Access to and use of the playfun Platform is strictly limited to individuals who meet all of the following criteria:

• You are at least 21 years of age. The minimum age requirement for online casino and gaming participation in the Philippines, as aligned with PAGCOR standards, is 21 years. This requirement is non-negotiable and strictly enforced.
• You are a resident of or physically located in a jurisdiction where participation in online gaming is lawful under applicable law.
• You are accessing the Platform voluntarily and for personal entertainment purposes.
• You are not subject to a self-exclusion order, a court-ordered gaming restriction, or any regulatory restriction that would prohibit your participation.
• You are not a current employee, contractor, director, or officer of playfun, nor an immediate family member of any such person.
• You are not accessing the Platform on behalf of any third party.

playfun reserves the right to request documentary proof of age at any time. Accounts found to have been opened by individuals under the age of 21 will be immediately suspended. Any balances in such accounts — including deposits and any winnings — will be forfeited in their entirety. playfun cooperates with relevant authorities where underage gambling is suspected.

3. Account Registration

To access real-money games, sports betting, and other wagering features on the playfun Platform, you must register a player account. The following rules apply to all playfun accounts:

3.1 One Account Per Player

Each individual player is permitted to hold only one registered account on playfun. Opening duplicate, secondary, or otherwise additional accounts is strictly prohibited. Where playfun identifies multiple accounts associated with the same individual — determined by matching mobile number, email address, IP address, device fingerprint, payment method, or identity document — all associated accounts may be suspended without prior notice. Any balances, bonuses, and winnings across all such accounts may be voided.

3.2 Accuracy of Registration Information

You are required to provide accurate, complete, and up-to-date information at the time of registration and to maintain the accuracy of such information throughout your use of the Platform. This includes your legal name, date of birth, Philippine mobile number, and any payment account information you provide. Providing false, misleading, or incomplete registration information constitutes a material breach of these Terms and may result in immediate account suspension.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your playfun login credentials, including your password and any one-time passwords (OTPs) sent to your registered mobile number. You must not share your login credentials with any third party. playfun will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to protect your credentials. If you suspect unauthorized access to your account, you must contact playfun support immediately via live chat.

4. Know Your Customer (KYC) & Verification

playfun is required to verify the identity of all players before processing withdrawal requests and in certain other circumstances. This Know Your Customer ("KYC") process is a standard regulatory requirement applicable to online gaming platforms operating within the Philippine regulatory framework.

You may be required to submit one or more of the following documents:

• A government-issued photo identification document (e.g., Philippine passport, SSS ID, UMID, driver's licence, PhilSys National ID, Voter's ID, or PRC ID)
• Proof of residential address issued within the last three (3) months (e.g., utility bill, bank statement, barangay certification)
• Proof of ownership of the payment method used for deposits (e.g., screenshot of your GCash or PayMaya account showing your registered name)
• A selfie photograph holding your government-issued ID, if requested

playfun reserves the right to suspend withdrawal processing and to place account restrictions pending satisfactory completion of KYC verification. Failure to provide requested documentation within the timeframe specified by playfun support may result in account suspension. All documents submitted are handled in accordance with our Privacy Policy.

5. Deposits

playfun accepts deposits via the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. All deposits must originate from a payment account registered in your own name. Third-party deposits — i.e., deposits made using payment accounts belonging to another person — are strictly prohibited and will trigger an account review.

The minimum deposit amount is ₱100. There is no maximum deposit limit set by default, although individual payment providers may impose their own transaction limits. Deposits are generally credited to your playfun account within seconds for GCash and PayMaya, and within standard banking hours for bank transfer methods.

playfun does not charge a fee for deposits. However, your payment provider may apply its own service fees, which are beyond playfun's control. All deposits are made in Philippine Peso (PHP / ₱).

6. Withdrawals

Withdrawal requests may only be submitted to a payment account registered in your own name and matching the identity information on file with playfun. The minimum withdrawal amount is ₱200. Withdrawals to GCash and PayMaya are typically processed within 1–4 hours of approval. Bank transfer withdrawals to BPI, BDO, Metrobank, and UnionBank are processed within 1–3 business days, subject to the receiving bank's processing schedule.

playfun reserves the right to request KYC documentation before approving any withdrawal. All pending active bonus wagering requirements must be satisfied before a withdrawal can be processed. playfun reserves the right to conduct enhanced due diligence on withdrawal requests that exceed certain thresholds, as required under applicable anti-money laundering obligations.

playfun does not charge a fee on standard withdrawals. However, if a player requests a withdrawal of a deposit that has not been subject to any wagering activity, playfun reserves the right to deduct any payment processing fees incurred in connection with that deposit before disbursing the withdrawal amount.

7. Bonuses & Promotions

playfun offers various promotional bonuses including, but not limited to, welcome bonuses, deposit match bonuses, free credits, cashback offers, and loyalty rewards. All bonuses are subject to the following general terms, in addition to any specific terms applicable to individual promotions:

• Wagering Requirements: Bonus funds are subject to wagering requirements before they may be converted to withdrawable cash. The applicable wagering requirement multiplier will be clearly stated in the relevant promotion's terms. For example, a ₱500 bonus with a 20x wagering requirement must generate ₱10,000 in qualifying wagers before the bonus balance becomes withdrawable.
• Game Contribution: Not all game types contribute equally toward wagering requirements. Slots typically contribute 100%. Live casino games may contribute at a reduced rate. Specific contribution rates are stated in each promotion's terms.
• Time Limits: All bonuses have a defined validity period. Bonus funds and associated wagering progress that are not completed within the stated validity window will be forfeited automatically.
• Maximum Bet Restriction: While a bonus is active in your account, a maximum single-wager limit applies. Placing bets that exceed this limit while a bonus is active may result in the bonus being voided.
• Maximum Withdrawal from Bonus: Certain promotional bonuses carry a cap on the maximum amount that may be withdrawn from winnings generated by bonus funds. This cap will be clearly stated in the promotion's specific terms.
• One Bonus Per Player: Unless otherwise stated, each promotion is available once per player, per household, per IP address, and per payment method.

playfun reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. playfun also reserves the right to void bonus awards and associated winnings where abuse of promotional terms is suspected.

8. Gameplay & Fair Play

All games available on the playfun Platform use certified Random Number Generator (RNG) technology to ensure that game outcomes are random and fair. Live casino games are hosted by trained dealers using physical equipment, with outcomes determined by real-world results streamed in real time.

playfun does not influence game outcomes in any way. Return-to-Player (RTP) percentages for slot games are disclosed in each game's information panel. By participating in any game on the Platform, you acknowledge that you understand how each game works, including the house edge, and that you accept the risk of losing wagers placed.

In the event of a technical malfunction or communication failure during a game round, all affected bets will be voided and any amounts wagered will be returned to the player's account balance. In the event of a dispute regarding a game outcome, the result recorded in playfun's server logs will be considered authoritative.

9. Prohibited Conduct

The following conduct is strictly prohibited on the playfun Platform. Violation of any of these prohibitions constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Providing false identity information during registration or KYC verification
• Opening or operating more than one player account
• Using the Platform for any purpose other than personal entertainment wagering
• Colluding with other players to gain an unfair advantage in any game
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform
• Exploiting software bugs, errors, or vulnerabilities to obtain an unfair advantage; any winnings obtained through exploitation of a known or unknown Platform error will be voided
• Engaging in money laundering, structuring transactions to evade reporting thresholds, or using the Platform for any illegal financial activity
• Depositing funds using a payment method belonging to another person
• Threatening, harassing, or abusing playfun staff or other players
• Accessing the Platform using a VPN, proxy, or other tool to circumvent geographic restrictions
• Attempting to reverse-engineer, decompile, or otherwise interfere with the Platform's technical infrastructure

10. Responsible Gaming

playfun is committed to promoting responsible gaming practices among all players on the Platform. Gaming should be an entertaining leisure activity — not a source of financial stress, personal hardship, or compulsive behavior. We encourage all players to set personal limits and to make use of the responsible gaming tools available in their account dashboard.

The following tools are available to all registered playfun players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control spending.
• Loss Limits: Define the maximum amount you are willing to lose within a defined period.
• Session Time Reminders: Receive automatic notifications when you have been active on the Platform for a defined period.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined cooling-off period (minimum 30 days) or permanently. Self-exclusion requests must be submitted via live chat and take effect within 24 hours.
• Reality Check: Periodic on-screen reminders displaying your current session duration and net wagering position.

For more information on responsible gaming practices and external support resources, please visit our dedicated Responsible Gaming page. Players who are 21 years of age or older are the only individuals permitted to use the Platform.

11. Intellectual Property

All content on the playfun Platform — including but not limited to the playfun logo, trade name, website design, graphics, software, game interfaces, text, promotional materials, and all other proprietary elements — is the intellectual property of playfun or its licensed content partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, display, modify, create derivative works of, or otherwise exploit any content from the Platform without the prior written consent of playfun. Unauthorized use of playfun's intellectual property constitutes an infringement and may result in legal action.

12. Limitation of Liability

To the maximum extent permitted by applicable law, playfun, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform, including but not limited to:

• Loss of funds resulting from gaming outcomes
• Interruptions in Platform availability due to scheduled or unscheduled maintenance
• Delays in deposit or withdrawal processing attributable to third-party payment providers
• Technical failures, connectivity issues, or data loss
• Unauthorized access to your account resulting from your failure to maintain credential security

playfun's total aggregate liability to any player in connection with these Terms or the use of the Platform shall not exceed the amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim. Nothing in these Terms shall limit liability for fraud, willful misconduct, or any other liability that cannot be excluded under applicable Philippine law.

The Platform is provided on an "as is" and "as available" basis. playfun makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from harmful components.

13. Account Suspension & Termination

playfun reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms
• Suspected fraudulent, deceptive, or criminal activity
• Failure to complete KYC verification within a reasonable timeframe
• Receipt of a chargeback or payment dispute filed by the player with their payment provider
• Suspected bonus abuse or exploitation of Platform errors
• A request from a regulatory authority, law enforcement body, or financial intelligence unit
• Identification of the account holder as a minor (under 21 years of age)

Upon account closure initiated by playfun for legitimate cause, any remaining real-money balance (excluding bonus funds and winnings derived solely from bonus activity) will be returned to the player's registered payment method following completion of applicable verification and review procedures, unless the balance is subject to forfeiture under these Terms.

You may request voluntary account closure at any time by contacting playfun support via live chat. Voluntary closure requests will be processed within 5 business days. Any outstanding wagering requirements on active bonuses will be voided upon voluntary closure.

14. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall first be submitted to playfun's internal dispute resolution process.

To initiate a dispute, you must contact playfun support via live chat and clearly describe the nature of your complaint. playfun will acknowledge receipt of your complaint within 24 hours and will endeavor to resolve the matter within 10 business days. If the dispute is not resolved to your satisfaction through the internal process, you may escalate the matter to the appropriate regulatory body governing online gaming in the Philippines.

You agree that any legal proceedings arising from these Terms shall be brought exclusively before the competent courts located in Metro Manila, Philippines, and you consent to the exclusive jurisdiction and venue of such courts.

These Terms constitute the entire agreement between you and playfun with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, representations, or agreements relating to the Platform. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. playfun's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15. Contact Us

If you have questions or concerns regarding these Terms & Conditions, please contact the playfun support team through any of the following channels:

• Live Chat: Available 24/7 directly on the playfun Platform. Average response time: 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link). Response time: within 24 hours on business days.

For responsible gaming concerns, self-exclusion requests, or account restriction inquiries, please visit our Responsible Gaming page or raise the matter directly with our live chat team, who are trained to handle such requests with appropriate care and urgency.

For general platform information, game rules, payment FAQs, and account management guides, please visit our FAQ page.